Aquabetta

• Are replacement bowls available?
• Can other fish be used in the Aquabetta bowl?
• How often should I feed my betta fish?
• How often should the Aquabetta bowl be cleaned?
• I broke the bowl for my AquaBetta. How can I get a new one?
• My AquaBetta Bowl fell off the hanging arm-it appears to have broken around the neck-what happened?
• The LED light for my AquaBetta has gone out. Can it be replaced?
• The replacement bowl I received is not glass why?
• What is the best type of substrate to use with the AquaBetta?

AquaChef

• How do you fill the hopper in the AquaChef?
• How should the feed hopper be cleaned?
• My aquarium has thick "Euro Style" bracing that won't allow the AquaChef to slide over the rim with the suction cup in place.
• The AquaChef is not feeding at the time it was programmed, is it malfunctioning?
• The Feed Hopper is not rotating-what am I doing wrong?
• Will the hopper feed both flakes and pellets?

Aquapod

• Are the LED lamps replaceable in the AquaPods?
• Can I put the Fission Nano Skimmer into the back of the tank?
• Can I upgrade my Aquapod to the HQI version?
• I have a 70w HQI AquaPod system. Can I upgrade my 70w system to a 150w system?
• I have heard that I should not use the biomedia that comes with the Aquapod if I set it up as a reef tank. Is that correct?
• I've noticed that water enters the filtration section in my 12g AquaPod through the upper overflow as well as a spot lower down.
• I've seen on your website that there was a recall on the 12g AquaPod-How do I know if my AquaPod was part of the recall?
• I've seen your Hot Tips section and still need help figuring out how to lower the water level in the back of the AquaPod.
• My pump stopped working with my Aquapod. What should I do?
• The Fan in my Aquapod is not working properly.
• The hinges on my lid are broken. Can they be replaced?
• The LED's in my Aquapod have stopped working. What do I need to get?
• The water in my Aquapod is getting warmer than what is recommended. What can I do?
• When I try to fill the Aquarium up all the way I notice water seeping down the outside of the aquarium.

Betta Cube

• Are replacement cubes available if I broke mine?
• Can other fish be used in the Betta Cube?
• How often should I feed my betta fish?
• How often should the Betta Cube be cleaned?
• What is the best type of substrate to use with the Betta Cube?
• What type of lighting can I use for my Betta Cube?

Cardiff Aquarium System

• Can I place a chiller in the Cardiff system?
• Can I replace the protein skimmer in the aquarium with a different protein skimmer?
• Micro-Bubbles are escaping from Protein Skimmer into the aquarium.
• My return pump is blowing bubbles back into the aquarium-what is the problem?
• The liquid collecting inside the collection cup is very clear and wet, not dark like I'm told it should be-what is the problem?
• The water level inside the filtration section is too low even after replacing the Top Off container-am I doing something wrong?
• The water level inside the viewing portion of the Cardiff is too high-water is possibly dripping down from the suspension clips.
• There is no waste collection in my skimmer's cup.
• There is no water movement inside the viewing portion of the Cardiff
• Water is leaking over the top of my Cardiff. How can I get it to stop?
• What type of aquarium can I keep with the Cardiff?
• When I opened my stand to remove the Cardiff aquarium I noticed it was cracked. What Should I do?
• Why is the enclosed filtration media floating inside the biological chamber of the Cardiff?

Fission Nano

• How can I place the Fission Nano-Skimmer into the Aquapod?
• How do I adjust the Fission Nano Skimmer to get the foam quality I want?
• Microbubbles are escaping from the Fission Nano skimmer-am I doing something wrong?
• My Fission Nano Skimmer is not producing any foam. What is the problem?
• The foam is very clear and wet. How do I get the foam to be more dry?
• What is the break-in period for the Fission Nano Skimmer?

Fission Power Skimmer

• Can I use the Fission Power Skimmer outside of the sump?
• How do I adjust the Fission Power Skimmer to get the foam quality I want?
• Microbubbles are escaping from the Fission Power skimmer-am I doing something wrong?
• My Fission Power Skimmer is not producing any foam. What is the problem?
• The pump attached to the skimmer is quite loud-is that normal?
• The pump is making a grinding or chattering sound-is that normal?
• The water level rises too high in the Power Skimmer with the bubble trap and filter sock attached. Why is that?
• What is the purpose of the Paddle Wheel Impeller?

Fission Recirc Skimmer

• Can I use the Fission Recirculating Skimmer outside of the sump?
• How do I adjust the Fission Recirculating Skimmer to get the foam quality I want?
• Microbubbles are escaping from the Fission Recirculating skimmer-am I doing something wrong?
• My collection cup is filling up quickly with water. What is going on?
• My Fission Recirculating Skimmer is not producing any foam. What is the problem?
• The pump attached to the skimmer is quite loud-is that normal?
• The pump is making a grinding or chattering sound-is that normal?
• What is the purpose of the Paddle Wheel Impeller?
• Why is the Fission Recirculating Skimmer considered more efficient than normal Venturi skimmers that use only 1 pump?

Gamma UV

• Can the UV be submerged?
• Does it matter which side is the inlet/outlet?
• How much pressure in PSI (pounds per square inch) can I put through the UV?
• I have the 25w UV and no 10" extension pipe came with my unit. Can I get one?
• Is a pre-filter required for the Gamma UV?
• My lamp flickers and turns off. How can I get a replacement?
• There is water in my quartz sleeve. Will this affect my UV?
• What flow rate is recommended if I am trying to control disease in my aquarium?
• What type of adhesive is recommended to secure the fittings on my Gamma UV?
• You recommend water testing the UV before putting it into use on my aquarium-what does that mean?

Koi Chef

• Can the KoiChef be programmed to feed more fish food?
• How is the Koi Chef fish feeder designed to set over the pond?
• Is the KoiChef waterproof?
• My fish don't need the mount of food dispensed in one feeding. Is there a way to dispense less food?
• The fish feeder is not feeding at the time it was programmed to do so. What is wrong?

Nova Extreme

• Are replacement parts available?
• Can I use a hanging kit with the Nova Extreme?
• Can the Lunar Lights be left on all the time?
• Can the Nova Extreme be installed in a canopy?
• Can the Nova Extreme be used on freshwater plant aquariums?
• Do I need to use a glass or acrylic top with Nova since the fixture already has a splash lens covering the lamps?
• Does the fan need to run while the lamps are in operation?
• Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
• How do I get a replacement ballast for my Nova Extreme fixture?
• How do I remove the lamps from the sockets?
• How long should the lamps be on for?
• I broke my docking mounts. Where are can I get replacements?
• Two bulbs are out on my Nova Extreme fixture-is this a ballast issue?
• What are the advantages of High Output T5 lighting?
• What type of corals can be raised using Nova Extreme fixtures?
• Why is the fan running all the time, whether the lights are on or off?

Nova Extreme Retrofit

• Are replacement parts available?
• Can the Nova Extreme Retrofit be installed in any type of canopy?
• Can the Nova Extreme Retrofit be used on freshwater plant aquariums?
• Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
• How do I get a replacement ballast for my Nova Extreme Retrofit?
• How do I remove the bulbs from the sockets?
• How long should the lamps be on for?
• My Nova Retrofit Kit won't light up. I've tried switching bulbs and ballasts and they won't light up. What am I doing wrong?
• Two bulbs are out on my Nova Extreme retrofit-is this a ballast issue?
• What are the advantages of High Output T5 lighting?
• What type of corals can be raised using Nova Extreme fixtures?

Orbit

• Are replacement parts available?
• Can I hang my Orbit fixture pendent style?
• Can the Lunar Lights be left on all the time?
• Can the Orbit be installed in a canopy?
• Can the Orbits be used on freshwater plant aquariums?
• How do I get a replacement ballast for my Orbit fixture?
• How long should the lamps be on for?
• The Orbit fixture comes with a splash lens already. Do I need to use a glass top over my aquarium?
• What type of corals can be raised using Orbit fixtures?
• When turning on the blue lamp, one side does not seem to work. Is this normal?
• When turning on the Daylight lamp, one side does not seem to work. Is this normal?

Outer Orbit

• A bulb in my new 250w Outer Orbit will not come on-what is the problem?
• Are replacement parts available?
• Can I change my 150w Outer Orbit to a 250w Outer Orbit?
• Can I change my 250w Outer Orbit to a 150w Outer Orbit?
• Can I hang my Outer Orbit fixture pendent style?
• Can the Lunar Lights be left on all the time?
• Can the Outer Orbit be installed in a canopy?
• Can the Outer Orbits be used on freshwater plant aquariums?
• Does the fan need to run while the lamps are in operation?
• Does the fan need to run while the lamps are in operation?
• How do I get a replacement ballast for my Outer Orbit fixture?
• How long should the lamps be on for?
• I'm having a hard time getting into my tank. Is there a way to lower/raise my fixture?
• My LEDs are not working. Can I get a new lamp?
• My Metal Halide bulb keeps blinking. How can I make it stop?
• Since the fixture has a splash lens and glass over the HQI lamps will I still need a glass or acrylic top over my aquarium?
• Two T5 bulbs are out on my Outer Orbit fixture-is this a ballast issue?
• What type of corals can be raised using Outer Orbit fixtures?
• Will the heat from a Outer Orbit 2x250w fixture cause problems with my acrylic tank?

PowerBrite

• Can I replace my existing lighting system with your PowerBrites?
• Can I use my universal transformer with the PowerBrites?
• Can I use the PowerBrites to sustain my corals and anemones?
• How is the PowerBrite installed over an aquarium?
• How many links can I add to my PowerBrite Lighting Module?
• What are some of the benefits of the PowerBrite LED lighting?
• What color combinations are available in the PowerBrite LED lighting Systems and Linking Modules?
• When I plug in my links to the PowerBrite none or only some of the PowerBrites are coming on-what is the problem?

Prime Commercial Chiller

• Can I use the chiller outside?
• Can the chiller be installed vertically?
• Does the commercial Prime Chiller have a flow switch?
• The chiller is running and cooling, but it does not seem to cool fast enough.
• The chiller is running, but it is not cooling the tank.
• What if the chiller arrived damaged?
• What is the evaporator made of?
• What is the proper water flow rate through the chiller?
• What is the recomended flow rate through your chiller?
• What maintenance is required on the chiller?
• What size chiller is best for my application?
• When I opened my chiller there was an oily substance all over. What is that? Is the chiller still operable?
• Where is the best location to install the chiller?
• Will the evaporator rust in saltwater?

Prime Drop-in Chillers

• Can the chiller be installed under a stand?
• How far can I bend the coil connection hose?
• How much of the coil needs to be under the water?
• The chiller is running, but it is not cooling the tank.
• What application works best for a drop-in coil style chiller?
• What flow rate do you recommend using for these chillers?
• What if the chiller isn't running at all?
• What is the difference between a single stage and a dual stage controller?
• What is the evaporator made of?
• What is the required flow rate of water across the coil?
• What maintenance is required on the chiller?
• What size chiller is best for my application?
• Where do I install the temperature sensor?
• Where is the best location to install the chiller?

Prime Mini Chiller

• Can I calibrate the temperature sensor?
• Can the chiller be installed under a stand?
• How do I change the temperature differential?
• How do I install a Mini Chiller on my Solana Aquarium?
• How do I know which size chiller is best for my application?
• How large of a heater can I plug into the heater outlet?
• How loud are the Prime Mini-Chillers?
• I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
• My chiller controller is reading a very high temperature or E1-what is the problem?
• My chiller is not labeled for the Inlet or Outlet. Does it matter?
• Should the pump be pushing or pulling water through the chiller?
• The chiller is running, but it is not cooling the tank.
• What is the evaporator made of?
• What is the proper water flow rate through the chiller?
• What maintenance is required on the chiller?
• Where is the best location to install the chiller?

Prime Modular Chiller

• Can both modular ports be used for UV sterilizers?
• Can the chiller be installed under a stand?
• Can the temperature sensor be installed in sump?
• Do I need to remove the black casing around the temperature sensor? Will this affect the temperature reading?
• Do I put the whole temperature sensor in the chiler or just a small amount?
• How do I know which size chiller is best for my application?
• I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
• The chiller is running, but it is not cooling the tank.
• What is the difference between a single stage and a dual stage controller?
• What is the evaporator made of?
• What is the maximum size heater that can be used?
• What is the proper water flow rate through the chiller?
• What kind of maintanance is required for my chiller?
• What maintenance is required on the chiller?
• Where is the best location to install the chiller?

Prime Tower Chiller

• Can I calibrate the temperature sensor?
• Can the chiller be installed under a stand?
• How do I change the temperature differential?
• How do I know which chiller is best for my application?
• How large of a heater can I plug into the heater outlet?
• How loud are the Prime Tower Chillers?
• I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
• My chiller is not labeled for the Inlet/Outlet does it matter?
• My original model Tower chiller is reading more than 10 degrees off. What's going on?
• The chiller is running, but it is not cooling the tank.
• What is the evaporator made of?
• What is the recommended flow rates through the Tower Chillers?
• What kind of maintanance is required for my chiller?
• Where is the best location to install the chiller?

Satellite

• Are docking mounts available for the Satellite?
• Are replacement parts available?
• Can the Lunar Lights be left on all the time?
• Can the Satellite be installed in a canopy?
• Can the Satellites be used on freshwater plant aquariums?
• Do you have taller docking mounts available for the Satellites?
• Does the fan need to run while the lamps are in operation?
• How do I get a replacement ballast for my Satellite fixture?
• How long should the lamps be on for?
• How long will SunPaq lamps last?
• What is the warranty on Satellite fixtures?
• What type of corals can be raised using Satellite fixtures?
• When turning on the blue lamp, one side does not seem to work. Is this normal?
• When turning on the Daylight lamp, one side does not seem to work. Is this normal?

Solana Aquarium System

• Can I place a chiller in the Solana system?
• Can I replace the protein skimmer in the aquarium with a different protein skimmer?
• Micro-Bubbles are escaping from Protein Skimmer into the aquarium.
• My return pump is blowing bubbles back into the aquarium-what is the problem?
• The liquid collecting inside the collection cup is very clear and wet, not dark like I'm told it should be.
• The water level inside the filtration section is too low even after replacing the Top Off container.
• The water level inside the viewing portion of the Solana is too high-water is possibly dripping down from the suspension clips.
• There is no waste collection in my skimmer's cup.
• There is no water movement inside the viewing portion of the Solana.
• Water is leaking over the top of my Solana. How can I get it to stop?
• What type of aquarium can I keep with the Solana?
• Why is the enclosed filtration media floating inside the biological chamber of the Solana?

SubCurrent

• Bubbles are shooting out of my SubCurrent-what am I doing wrong?
• Can the SubCurrent be used with all types of aquariums?
• How does the SubCurrent help with surface film?
• It' time for me to replace the filter media. Can I purchase replacements directly from Current USA?
• The suction cups will no longer adhere to the wall of the aquarium.
• Water is not flowing into or out of the Sub-Current, or the water flow is very slow.
• What type of media can I use in my SubCurrent?

SunDial T5HO

• Are replacement parts available?
• Can I just run 3 of the 4 lamps in my SunDial T5HO fixture?
• Can the Lunar Lights be left on all the time?
• Can the SunDial T5HO be installed in a canopy?
• Can the SunDial T5HO be used on freshwater plant aquariums?
• Does the fan need to run while the lamps are in operation?
• Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
• How do I get a replacement ballast for my SunDial T5HO fixture?
• How do I remove the lamps from the sockets?
• How do I set the timers on the SunDial T5HO?
• How long should the lamps be on for?
• I custom made my own completely closed canopy, with no cutouts, for my aquarium. Will this be a problem for the SunDial?
• One of the timers on my SunDial appears not to be working-can this be replaced?
• Two bulbs are out on my SunDial T5HO fixture-is this a ballast issue?
• What are the advantages of High Output T5 lighting?
• What type of corals can be raised using SunDial T5HO fixtures?

SunPod

• Are replacement parts available?
• Can I hang my SunPod fixture pendant style?
• Can I upgrade my 150w SunPod to a 250w fixture?
• Can the Lunar Lights be left on all the time?
• Can the SunPod be installed in a canopy?
• Can the SunPod be used on freshwater plant aquariums?
• Does the fan need to run while the lamps are in operation?
• How do I get a replacement ballast for my SunPod fixture?
• How long should the lamps be on for?
• I have a 18" tank. Will your 20" SunPod's docking mounts adjust to fit?
• My SunPod HQI lamps come on and turn off sporadically during the day. Why?
• My SunPod's Blue LED lights are not turning on.
• The HQI lamp has a glass cover of it do I still need my glass top over my tank?
• What type of corals can be raised using SunPod fixtures?