Aquabetta
- Are replacement bowls available?
- Can other fish be used in the Aquabetta bowl?
- How often should I feed my betta fish?
- How often should the Aquabetta bowl be cleaned?
- I broke the bowl for my AquaBetta. How can I get a new one?
- My AquaBetta Bowl fell off the hanging arm-it appears to have broken around the neck-what happened?
- The LED light for my AquaBetta has gone out. Can it be replaced?
- The replacement bowl I received is not glass why?
- What is the best type of substrate to use with the AquaBetta?
AquaChef
- How do you fill the hopper in the AquaChef?
- How should the feed hopper be cleaned?
- My aquarium has thick "Euro Style" bracing that won't allow the AquaChef to slide over the rim with the suction cup in place.
- The AquaChef is not feeding at the time it was programmed, is it malfunctioning?
- The Feed Hopper is not rotating-what am I doing wrong?
- Will the hopper feed both flakes and pellets?
Aquapod
- Are the LED lamps replaceable in the AquaPods?
- Can I put the Fission Nano Skimmer into the back of the tank?
- Can I upgrade my Aquapod to the HQI version?
- I have a 70w HQI AquaPod system. Can I upgrade my 70w system to a 150w system?
- I have heard that I should not use the biomedia that comes with the Aquapod if I set it up as a reef tank. Is that correct?
- I've noticed that water enters the filtration section in my 12g AquaPod through the upper overflow as well as a spot lower down.
- I've seen on your website that there was a recall on the 12g AquaPod-How do I know if my AquaPod was part of the recall?
- I've seen your Hot Tips section and still need help figuring out how to lower the water level in the back of the AquaPod.
- My pump stopped working with my Aquapod. What should I do?
- The Fan in my Aquapod is not working properly.
- The hinges on my lid are broken. Can they be replaced?
- The LED's in my Aquapod have stopped working. What do I need to get?
- The water in my Aquapod is getting warmer than what is recommended. What can I do?
- When I try to fill the Aquarium up all the way I notice water seeping down the outside of the aquarium.
Betta Cube
- Are replacement cubes available if I broke mine?
- Can other fish be used in the Betta Cube?
- How often should I feed my betta fish?
- How often should the Betta Cube be cleaned?
- What is the best type of substrate to use with the Betta Cube?
- What type of lighting can I use for my Betta Cube?
Cardiff Aquarium System
- Can I place a chiller in the Cardiff system?
- Can I replace the protein skimmer in the aquarium with a different protein skimmer?
- Micro-Bubbles are escaping from Protein Skimmer into the aquarium.
- My return pump is blowing bubbles back into the aquarium-what is the problem?
- The liquid collecting inside the collection cup is very clear and wet, not dark like I'm told it should be-what is the problem?
- The water level inside the filtration section is too low even after replacing the Top Off container-am I doing something wrong?
- The water level inside the viewing portion of the Cardiff is too high-water is possibly dripping down from the suspension clips.
- There is no waste collection in my skimmer's cup.
- There is no water movement inside the viewing portion of the Cardiff
- Water is leaking over the top of my Cardiff. How can I get it to stop?
- What type of aquarium can I keep with the Cardiff?
- When I opened my stand to remove the Cardiff aquarium I noticed it was cracked. What Should I do?
- Why is the enclosed filtration media floating inside the biological chamber of the Cardiff?
Fission Nano
- How can I place the Fission Nano-Skimmer into the Aquapod?
- How do I adjust the Fission Nano Skimmer to get the foam quality I want?
- Microbubbles are escaping from the Fission Nano skimmer-am I doing something wrong?
- My Fission Nano Skimmer is not producing any foam. What is the problem?
- The foam is very clear and wet. How do I get the foam to be more dry?
- What is the break-in period for the Fission Nano Skimmer?
Fission Power Skimmer
- Can I use the Fission Power Skimmer outside of the sump?
- How do I adjust the Fission Power Skimmer to get the foam quality I want?
- Microbubbles are escaping from the Fission Power skimmer-am I doing something wrong?
- My Fission Power Skimmer is not producing any foam. What is the problem?
- The pump attached to the skimmer is quite loud-is that normal?
- The pump is making a grinding or chattering sound-is that normal?
- The water level rises too high in the Power Skimmer with the bubble trap and filter sock attached. Why is that?
- What is the purpose of the Paddle Wheel Impeller?
Fission Recirc Skimmer
- Can I use the Fission Recirculating Skimmer outside of the sump?
- How do I adjust the Fission Recirculating Skimmer to get the foam quality I want?
- Microbubbles are escaping from the Fission Recirculating skimmer-am I doing something wrong?
- My collection cup is filling up quickly with water. What is going on?
- My Fission Recirculating Skimmer is not producing any foam. What is the problem?
- The pump attached to the skimmer is quite loud-is that normal?
- The pump is making a grinding or chattering sound-is that normal?
- What is the purpose of the Paddle Wheel Impeller?
- Why is the Fission Recirculating Skimmer considered more efficient than normal Venturi skimmers that use only 1 pump?
Gamma UV
- Can the UV be submerged?
- Does it matter which side is the inlet/outlet?
- How much pressure in PSI (pounds per square inch) can I put through the UV?
- I have the 25w UV and no 10" extension pipe came with my unit. Can I get one?
- Is a pre-filter required for the Gamma UV?
- My lamp flickers and turns off. How can I get a replacement?
- There is water in my quartz sleeve. Will this affect my UV?
- What flow rate is recommended if I am trying to control disease in my aquarium?
- What type of adhesive is recommended to secure the fittings on my Gamma UV?
- You recommend water testing the UV before putting it into use on my aquarium-what does that mean?
Koi Chef
- Can the KoiChef be programmed to feed more fish food?
- How is the Koi Chef fish feeder designed to set over the pond?
- Is the KoiChef waterproof?
- My fish don't need the mount of food dispensed in one feeding. Is there a way to dispense less food?
- The fish feeder is not feeding at the time it was programmed to do so. What is wrong?
Nova Extreme
- Are replacement parts available?
- Can I use a hanging kit with the Nova Extreme?
- Can the Lunar Lights be left on all the time?
- Can the Nova Extreme be installed in a canopy?
- Can the Nova Extreme be used on freshwater plant aquariums?
- Do I need to use a glass or acrylic top with Nova since the fixture already has a splash lens covering the lamps?
- Does the fan need to run while the lamps are in operation?
- Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
- How do I get a replacement ballast for my Nova Extreme fixture?
- How do I remove the lamps from the sockets?
- How long should the lamps be on for?
- I broke my docking mounts. Where are can I get replacements?
- Two bulbs are out on my Nova Extreme fixture-is this a ballast issue?
- What are the advantages of High Output T5 lighting?
- What type of corals can be raised using Nova Extreme fixtures?
- Why is the fan running all the time, whether the lights are on or off?
Nova Extreme Retrofit
- Are replacement parts available?
- Can the Nova Extreme Retrofit be installed in any type of canopy?
- Can the Nova Extreme Retrofit be used on freshwater plant aquariums?
- Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
- How do I get a replacement ballast for my Nova Extreme Retrofit?
- How do I remove the bulbs from the sockets?
- How long should the lamps be on for?
- My Nova Retrofit Kit won't light up. I've tried switching bulbs and ballasts and they won't light up. What am I doing wrong?
- Two bulbs are out on my Nova Extreme retrofit-is this a ballast issue?
- What are the advantages of High Output T5 lighting?
- What type of corals can be raised using Nova Extreme fixtures?
Orbit
- Are replacement parts available?
- Can I hang my Orbit fixture pendent style?
- Can the Lunar Lights be left on all the time?
- Can the Orbit be installed in a canopy?
- Can the Orbits be used on freshwater plant aquariums?
- How do I get a replacement ballast for my Orbit fixture?
- How long should the lamps be on for?
- The Orbit fixture comes with a splash lens already. Do I need to use a glass top over my aquarium?
- What type of corals can be raised using Orbit fixtures?
- When turning on the blue lamp, one side does not seem to work. Is this normal?
- When turning on the Daylight lamp, one side does not seem to work. Is this normal?
Outer Orbit
- A bulb in my new 250w Outer Orbit will not come on-what is the problem?
- Are replacement parts available?
- Can I change my 150w Outer Orbit to a 250w Outer Orbit?
- Can I change my 250w Outer Orbit to a 150w Outer Orbit?
- Can I hang my Outer Orbit fixture pendent style?
- Can the Lunar Lights be left on all the time?
- Can the Outer Orbit be installed in a canopy?
- Can the Outer Orbits be used on freshwater plant aquariums?
- Does the fan need to run while the lamps are in operation?
- Does the fan need to run while the lamps are in operation?
- How do I get a replacement ballast for my Outer Orbit fixture?
- How long should the lamps be on for?
- I'm having a hard time getting into my tank. Is there a way to lower/raise my fixture?
- My LEDs are not working. Can I get a new lamp?
- My Metal Halide bulb keeps blinking. How can I make it stop?
- Since the fixture has a splash lens and glass over the HQI lamps will I still need a glass or acrylic top over my aquarium?
- Two T5 bulbs are out on my Outer Orbit fixture-is this a ballast issue?
- What type of corals can be raised using Outer Orbit fixtures?
- Will the heat from a Outer Orbit 2x250w fixture cause problems with my acrylic tank?
PowerBrite
- Can I replace my existing lighting system with your PowerBrites?
- Can I use my universal transformer with the PowerBrites?
- Can I use the PowerBrites to sustain my corals and anemones?
- How is the PowerBrite installed over an aquarium?
- How many links can I add to my PowerBrite Lighting Module?
- What are some of the benefits of the PowerBrite LED lighting?
- What color combinations are available in the PowerBrite LED lighting Systems and Linking Modules?
- When I plug in my links to the PowerBrite none or only some of the PowerBrites are coming on-what is the problem?
Prime Commercial Chiller
- Can I use the chiller outside?
- Can the chiller be installed vertically?
- Does the commercial Prime Chiller have a flow switch?
- The chiller is running and cooling, but it does not seem to cool fast enough.
- The chiller is running, but it is not cooling the tank.
- What if the chiller arrived damaged?
- What is the evaporator made of?
- What is the proper water flow rate through the chiller?
- What is the recomended flow rate through your chiller?
- What maintenance is required on the chiller?
- What size chiller is best for my application?
- When I opened my chiller there was an oily substance all over. What is that? Is the chiller still operable?
- Where is the best location to install the chiller?
- Will the evaporator rust in saltwater?
Prime Drop-in Chillers
- Can the chiller be installed under a stand?
- How far can I bend the coil connection hose?
- How much of the coil needs to be under the water?
- The chiller is running, but it is not cooling the tank.
- What application works best for a drop-in coil style chiller?
- What flow rate do you recommend using for these chillers?
- What if the chiller isn't running at all?
- What is the difference between a single stage and a dual stage controller?
- What is the evaporator made of?
- What is the required flow rate of water across the coil?
- What maintenance is required on the chiller?
- What size chiller is best for my application?
- Where do I install the temperature sensor?
- Where is the best location to install the chiller?
Prime Mini Chiller
- Can I calibrate the temperature sensor?
- Can the chiller be installed under a stand?
- How do I change the temperature differential?
- How do I install a Mini Chiller on my Solana Aquarium?
- How do I know which size chiller is best for my application?
- How large of a heater can I plug into the heater outlet?
- How loud are the Prime Mini-Chillers?
- I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
- My chiller controller is reading a very high temperature or E1-what is the problem?
- My chiller is not labeled for the Inlet or Outlet. Does it matter?
- Should the pump be pushing or pulling water through the chiller?
- The chiller is running, but it is not cooling the tank.
- What is the evaporator made of?
- What is the proper water flow rate through the chiller?
- What maintenance is required on the chiller?
- Where is the best location to install the chiller?
Prime Modular Chiller
- Can both modular ports be used for UV sterilizers?
- Can the chiller be installed under a stand?
- Can the temperature sensor be installed in sump?
- Do I need to remove the black casing around the temperature sensor? Will this affect the temperature reading?
- Do I put the whole temperature sensor in the chiler or just a small amount?
- How do I know which size chiller is best for my application?
- I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
- The chiller is running, but it is not cooling the tank.
- What is the difference between a single stage and a dual stage controller?
- What is the evaporator made of?
- What is the maximum size heater that can be used?
- What is the proper water flow rate through the chiller?
- What kind of maintanance is required for my chiller?
- What maintenance is required on the chiller?
- Where is the best location to install the chiller?
Prime Tower Chiller
- Can I calibrate the temperature sensor?
- Can the chiller be installed under a stand?
- How do I change the temperature differential?
- How do I know which chiller is best for my application?
- How large of a heater can I plug into the heater outlet?
- How loud are the Prime Tower Chillers?
- I just plugged my chiller in and it is making a banging/rattling noise, is it broken?
- My chiller is not labeled for the Inlet/Outlet does it matter?
- My original model Tower chiller is reading more than 10 degrees off. What's going on?
- The chiller is running, but it is not cooling the tank.
- What is the evaporator made of?
- What is the recommended flow rates through the Tower Chillers?
- What kind of maintanance is required for my chiller?
- Where is the best location to install the chiller?
Satellite
- Are docking mounts available for the Satellite?
- Are replacement parts available?
- Can the Lunar Lights be left on all the time?
- Can the Satellite be installed in a canopy?
- Can the Satellites be used on freshwater plant aquariums?
- Do you have taller docking mounts available for the Satellites?
- Does the fan need to run while the lamps are in operation?
- How do I get a replacement ballast for my Satellite fixture?
- How long should the lamps be on for?
- How long will SunPaq lamps last?
- What is the warranty on Satellite fixtures?
- What type of corals can be raised using Satellite fixtures?
- When turning on the blue lamp, one side does not seem to work. Is this normal?
- When turning on the Daylight lamp, one side does not seem to work. Is this normal?
Solana Aquarium System
- Can I place a chiller in the Solana system?
- Can I replace the protein skimmer in the aquarium with a different protein skimmer?
- Micro-Bubbles are escaping from Protein Skimmer into the aquarium.
- My return pump is blowing bubbles back into the aquarium-what is the problem?
- The liquid collecting inside the collection cup is very clear and wet, not dark like I'm told it should be.
- The water level inside the filtration section is too low even after replacing the Top Off container.
- The water level inside the viewing portion of the Solana is too high-water is possibly dripping down from the suspension clips.
- There is no waste collection in my skimmer's cup.
- There is no water movement inside the viewing portion of the Solana.
- Water is leaking over the top of my Solana. How can I get it to stop?
- What type of aquarium can I keep with the Solana?
- Why is the enclosed filtration media floating inside the biological chamber of the Solana?
SubCurrent
- Bubbles are shooting out of my SubCurrent-what am I doing wrong?
- Can the SubCurrent be used with all types of aquariums?
- How does the SubCurrent help with surface film?
- It' time for me to replace the filter media. Can I purchase replacements directly from Current USA?
- The suction cups will no longer adhere to the wall of the aquarium.
- Water is not flowing into or out of the Sub-Current, or the water flow is very slow.
- What type of media can I use in my SubCurrent?
SunDial T5HO
- Are replacement parts available?
- Can I just run 3 of the 4 lamps in my SunDial T5HO fixture?
- Can the Lunar Lights be left on all the time?
- Can the SunDial T5HO be installed in a canopy?
- Can the SunDial T5HO be used on freshwater plant aquariums?
- Does the fan need to run while the lamps are in operation?
- Half of my bulbs are not working. I've replaced the bulbs and they still won't light. What can I do?
- How do I get a replacement ballast for my SunDial T5HO fixture?
- How do I remove the lamps from the sockets?
- How do I set the timers on the SunDial T5HO?
- How long should the lamps be on for?
- I custom made my own completely closed canopy, with no cutouts, for my aquarium. Will this be a problem for the SunDial?
- One of the timers on my SunDial appears not to be working-can this be replaced?
- Two bulbs are out on my SunDial T5HO fixture-is this a ballast issue?
- What are the advantages of High Output T5 lighting?
- What type of corals can be raised using SunDial T5HO fixtures?
SunPod
- Are replacement parts available?
- Can I hang my SunPod fixture pendant style?
- Can I upgrade my 150w SunPod to a 250w fixture?
- Can the Lunar Lights be left on all the time?
- Can the SunPod be installed in a canopy?
- Can the SunPod be used on freshwater plant aquariums?
- Does the fan need to run while the lamps are in operation?
- How do I get a replacement ballast for my SunPod fixture?
- How long should the lamps be on for?
- I have a 18" tank. Will your 20" SunPod's docking mounts adjust to fit?
- My SunPod HQI lamps come on and turn off sporadically during the day. Why?
- My SunPod's Blue LED lights are not turning on.
- The HQI lamp has a glass cover of it do I still need my glass top over my tank?
- What type of corals can be raised using SunPod fixtures?
