CURRENT-USA AQUARIUM SHIPPING
SERENE Aquarium Assembly Level
Some handyman and assembly skills are helpful. We include a Philips head screwdriver to unpack the crate and a leveling tool to level the aquarium system. Two people can unpack and assemble everything in as little as 45 minutes.
SERENE Aquarium System Shipping: What to expect
Serene Aquariums are normally kept in stock and most orders ship within 1-2 days. On the day your aquarium ships, you will receive an email notification which will provide the shipping carrier and tracking number. When the shipment arrives to your area, the carrier will call you to arrange a delivery appointment. If you will be away and unable to receive delivery, we recommend making arrangements for someone to receive the delivery on your behalf.
The freight charge you pay includes delivery curbside to your home. The freight carrier will offload your order with a lift gate to the curb at your home (or driveway). The driver cannot deliver, carry or move the pallet anywhere except the closest curb of your delivery address.
Examine the exterior of the shipment. The aquarium and stand will be crated and can be maneuvered with the aid of a pallet jack. The pallet can also be disassembled and each item moved individually. We strongly recommend having at least 2 individuals available to accept delivery.
If the shipment appears damaged or items are missing, you must notate this on the delivery paperwork.
If any damages have occurred, please photograph the damage, notate on the drivers’ receipt and contact us immediately – email@example.com / 760-727-7011
In the rare instance the carrier determines that delivery cannot be made due to isolation or other specifics of your location, you may pursue other options.
Option 1: A smaller delivery truck can be arranged through a third-party carrier. These arrangements can be made by Current-USA, but you will be responsible for any added costs if they are incurred.
Option 2: Aquariums can be picked up at the local terminal. Most aquariums and stands can fit onto a pickup truck or small trailer, and the travel time to the terminal is typically between 1-2 hours.