ANDROID Connection issues and troubleshooting

If you are experiencing issues with connecting your Android device to LOOP, first, please be sure to update to the latest version of the LOOP App, available here.

Also, make sure your Android phone settings follow the guidelines we recommend in our support recommendation above.

In order to connect, please be sure that you have you have your phone’s Bluetooth setting switched ON. Please DO NOT try to connect your device through Bluetooth (your connected devices using a PIN code), but just ensure Bluetooth is on.

Pairing your android device with the LOOP controller

Please be sure to update your LOOP App to the latest version available in the Google Play Store by going HERE.

After you have downloaded the latest version of the LOOP App, please do the following:

1. From your phone’s Settings screen, search for Bluetooth and make sure it is turned ON by moving the slider button to the right (please DO NOT try to connect your device through this setting.)

2. Go back to your home screen and tap the LOOP app.

3. Open the LOOP app and, if prompted, tap ALLOW for all access requests (Bluetooth, location, photos/files/media/storage)

5. Tap “Add New” icon in lower center of screen

9. Tap “LOOP”

11. Go through the set up and naming process

If the above steps do not work, please check if your device has not accidentally tried to pair with your phone via your Bluetooth settings. Please click and hold on the Bluetooth symbol in your phone settings for a list of devices that are paired with your LOOP controller and if you see LOOP there, please unpair it. Your device should exclusively be paired via the LOOP app.

Also, please clear your Bluetooth cache. Here are the steps:

  1. Go to “Settings”

  2. Select “Application Manager” or “Apps”

  3. Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)

  4. Select Bluetooth from the now larger list of Applications. If you don’t see it, click on the 3 dots in the top right corner of the screen and select “Show system apps”. Then search for Bluetooth on the list again.

  5. Select “Storage”

  6. Tap “Clear Cache”

  7. Go back

  8. Finally restart the phone

These steps may be a little different on your device. If so, it may help if you look online for clearing Bluetooth cache in your specific device.

If you’re still unable to pair, please reach out to us at  for further assistance here: CONTACT US

We know it can be frustrating when there’s a hang-up connecting your new light or pump to the controller. Here are some common causes of connection problems as well as advice on what you can do about them. Note: for this guide, we used a Google Pixel 3a running Android 11. The steps may vary depending on the make, model and Android version your device is running.

Make sure Bluetooth it turned ON

You sould see the little Bluetooth symbol at the top right of your Android device screen.To turn Bluetooth ON:

1. Go to SETTINGS

2. Select Bluetooth

3. Toggle switch to ON – A list of compatible Bluetooth devices will now be listed.DO NOT pair to the LOOP controller – the LOOP App will do this for you.

4. Exit settings to your Home screen.

NOTE: If you accidently attempt to pair in Bluetooth using a PIN code, you will need to clear your Bluetooth cache and start over.

1. Go to SETTINGS

2. Select BLUETOOTH

3. Toggle Bluetooth to ON

4. Exit to Home Screen

Make sure your location services are ON

Android now requires users to have location services enabled in order to connect to apps using Bluetooth. This is a requirement from Google for any app connecting to a Bluetooth Low Energy (BLE) device. Rest assured that our app does not collect or use your location at all. To enable location services:

1. Go to SETTINGS

2. Select LOCATION

3. Toggle location switch to ON.

4. Agree and exit to Home screen.

NOTE: Some devices allow location services turn ON/OFF only while using the App. To do this, go to SETTINGS >> Apps >> LOOP and enable location.

1. Go to SETTINGS, select LOCATION

2. Toggle Location ON

3. AGREE and exit to Home screen

Due to privacy changes on Android 10, we need to ask users to re-enable location permissions for LOOP after upgrading to Android 10+. This will allow the app to continue to connect over Bluetooth Low Energy (BLE) and support new Android 10 features and behavior changes. Please be assured that our app does not collect or use your location information.

Make sure your language is set to English

Loops default language is English – so if your overseas and having difficulty connecting, you may want to switch your devices language to English. To change languages:

1. Go to SETTINGS

2. Select LANGUAGES

3. Select English

4. Exit to Home screen.

1. Go to SETTINGS, select LANGUAGE

2. Select ENGLISH

Close any LOOP Apps already running in the background

This is the most common cause of not being able to reconnect to the LOOP app (it’s still running from a previous connection!) A couple ways to close any apps running in the background (Important: Some of these steps work only on Android 9 and up):

SWIPING METHOD (Easiest):

1. If you’re using Android 10 or above, swipe up from the bottom of the home screen, hold your finger there, and then let go. Depending on your model, you may have to tap an icon instead of swiping—you’ll often see three vertical lines at the bottom-right or bottom-left corner of the screen, if so. On other models, the icon may be a may be a square or a set of cascading rectangles.

2. Swipe up or down, or left to right until you find the LOOP app.

3. Swipe the app off the screen or press clear all. Where you need to drag it varies. If you scrolled through the app list vertically, swipe the app left or right to close it. If the list scrolls horizontally, swipe the app up off the screen. This action closes the app.

1. SWIPE UP or select Recent Apps key

2. Swipe away or select Clear All

FORCE STOP Method:

1. Go to SETTINGS, select APPS

2. Select the LOOP APP

3. Select FORCE STOP (this action closes the app), exit to Home screen.

1. Go to SETTINGS >> APPS >> select LOOP

2. Select FORCE STOP and exit to Home screen

Close any LOOP Apps already running in the background

This is the most common cause of not being able to reconnect to the LOOP app (it’s still running from a previous connection!) A couple ways to close any apps running in the background (Important: Some of these steps work only on Android 9 and up):

SWIPING METHOD (Easiest):

1. If you’re using Android 10 or above, swipe up from the bottom of the home screen, hold your finger there, and then let go. Depending on your model, you may have to tap an icon instead of swiping—you’ll often see three vertical lines at the bottom-right or bottom-left corner of the screen, if so. On other models, the icon may be a may be a square or a set of cascading rectangles.

2. Swipe up or down, or left to right until you find the LOOP app.

3. Swipe the app off the screen or press clear all. Where you need to drag it varies. If you scrolled through the app list vertically, swipe the app left or right to close it. If the list scrolls horizontally, swipe the app up off the screen. This action closes the app.

1. SWIPE UP or select Recent Apps key

2. Swipe away or select Clear All

FORCE STOP Method:

1. Go to SETTINGS, select APPS

2. Select the LOOP APP

3. Select FORCE STOP (this action closes the app), exit to Home screen.

1. Go to SETTINGS >> APPS >> select LOOP

2. Select FORCE STOP and exit to Home screen

Clear your Bluetooth cache

Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. This can often be fixed by simply clearing the Bluetooth Cache. To clear your Bluetooth cache:

1. Go to SETTINGS

2. Go to APPS and select “Show System” Apps (menu in top right corner)

3. Select Bluetooth

4. Select Storage.

5. Tap Clear Cache and exit to Home.

NOTE: The steps may be a bit different on your device, you may need to Google your specific device – there are many articles out there about how to clear the Bluetooth cache.

1. Go to SETTINGS, select Show System

2. Select Bluetooth

3. Select Storage

4. Select Clear Cache and exit to Home screen

Additional Tips

Here are some additional troubleshooting tips:


Power both devices OFF then back ON –
A soft reset sometimes can resolve an issue. With phones and tablets, an easy way to do this is by going into and out of airplane mode.


Rediscover the controller –
This is often a quick fix for reconnection issues. On the LOOP app Menu Screen, press ADD NEW, then select your controller by name.

Delete the LOOP controller from your phone and rediscover it – Sometimes it helps to start from scratch. On the LOOP app Menu Screen, swipe left on the controller name and press DEL. You can then rediscover the controller by pressing ADD NEW. (Note: You’ll need to reprogram your controller from step 1 and re-input your settings.


Close any old Bluetooth connections –
by pressing ADD NEW. (Note: You’ll need to reprogram your controller from step 1 and re-input your settings.
.

Trouble syncing or connecting?

If you are experiencing issues with connecting your Android device to LOOP, first, please be sure to update to the latest version of the LOOP App, available here.

Also, make sure your Android phone settings follow the guidelines we recommend in our support recommendation above.

In order to connect, please be sure that you have you have your phone’s Bluetooth setting switched ON. Please DO NOT try to connect your device through Bluetooth (your connected devices using a PIN code), but just ensure Bluetooth is on.

If you’re experiencing a problem with your connection, please turn your Bluetooth off on your phone and switch it back on. This should reset your sync connection. Also, if you have tried connecting via a PIN code, you will need to clean your cache before trying to connect again.

If toggling your Bluetooth off/on does has not helped, then, follow the steps listed below:

1. From your phone’s home screen, navigate to your phone’s Settings screen

2. Tap Apps

3. Scroll down to find LOOP, then tap on LOOP

4. Tap “FORCE STOP,” and if prompted with a pop up window, tap Force Stop or OK

5. Reopen the LOOP app

6. With your phone nearby, and the LOOP app open and in the foreground on your phone, please try manually syncing your ring by holding your finger horizontally then slowly spinning the ring on your finger until the LED is blue

If your data doesn’t update within a few minutes of trying the above steps, you can try repeating these steps again.  If your data still doesn’t update, please reach out to us at info@current-usa.com